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Frequently Asked Questions

Want to know more about using your AAdvantage® miles to pay for all or part of your car or hotel awards? Take a look at the answers to some of our most commonly asked questions.

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We offer great value at competitive prices. Plus, by using AAdvantage miles to pay for all or part of your car rental and/or hotel stay, you have more money to spend while on vacation.

All AAdvantage members living in the US, Canada, Puerto Rico and US Virgin Islands are eligible to redeem their AAdvantage miles for car and hotel Awards. Members must have at least 1,000 miles in their AAdvantage account at the time of booking to complete a transaction.

Yes. You must redeem at least 1,000 AAdvantage miles with each reservation.

Yes. You can combine cash with miles at checkout. Only a minimum of 1,000 AAdvantage miles is required for each transaction. You can customize the combination of AAdvantage miles and cash you?d like to use using the slider tool at checkout.

No, you would need to make a separate booking for each hotel and car transaction.

No, there are no blackout dates for AAdvantage car and hotel awards. If the car or hotel inventory is available, it will display in search results.

No, all AAdvantage miles used for payment must be deducted from a single AAdvantage account.

You can use your AAdvantage® miles to pay for the entire purchase. Or if you are combining cash with miles at checkout, we accept American Express® Card, Discover®, MasterCard®, and VISA®.

At this time, we only accept credit cards with billing addresses within the U.S., Canada and the U.S. Virgin Islands.

Yes. All AAdvantage elite members receive exclusive redemption rates. Rates are promotional and subject to change at any time.

You can purchase car rental add-ons by contacting the car rental company directly after making your reservation.

AAdvantage members may redeem AAdvantage miles for car or hotel awards online only through our website at http://www.useAAmiles.com.

AAdvantage car and hotel awards can be cancelled and refunded if the request to cancel is made five or more days prior to your travel start date. Refunds are not permitted for non-refundable room categories or for travel between December 17 and January 3. Cancellation within four days of your travel start date is non-refundable and the AAdvantage miles will not be reinstated. A cancellation is defined as a complete cancellation of the purchase, change of name, changes to origin or destination cities, or changing from the initially booked hotel or car company to a different hotel or car company.

Once purchased, car rentals and hotel stays cannot be transferred to anyone else. You may purchase a hotel stay or car rental for a family member or friend by entering their information in the Traveler Information section during the booking process.

Yes, when required to enter information on the Traveler Information portion of the booking process, simply enter the name of the family member or friend who will be using the hotel stay or car rental instead of entering your name.

All hotel properties listed on our site have been organized into five categories, or ratings, to help you select hotels best suited to your clients' needs.

5 star A renowned luxury hotel offering a high standard of accommodations, in-room amenities, facilities and service.

4 star An outstanding hotel offering a high degree of accommodations, in-room amenities, facilities and service.

3 star A hotel offering quality accommodations with a good selection of in-room amenities, facilities and service.

2 star A hotel providing good value with modest accommodations, adequate in-room amenities, facilities and service.

1 star A hotel offering basic budget accommodations that meet the needs of comfort while offering limited in-room amenities, facilities and service.

Call AAdvantage Customer Service at 1-800-349-3244 and one of our Reservation Specialists will be happy to make the correction for you.

Please call AAdvantage Customer Service at 1-800-349-3244 to change or update your reservation. A change or update is defined as changes to date and/or time of booking, and a revised class of service or room type . Additional hotel or car charges may also apply and must be paid in cash, not AAdvantage miles, via a major credit card or similar form of payment at time of change. Certain room categories, which are identified in the booking process, do not allow any revisions once payment has been made. Changes are not allowed within 24 hours of the travel start time.

AAdvantage miles may only be used for the initial reservation of a hotel stay or car rental. Any service charges, cost differences, upgrades, additional taxes, or other optional fees must be paid for in cash, not AAdvantage miles, via a major credit card or similar form of payment, as required by the hotel property or car rental company.

You may shorten your hotel stay or car rental. However, once travel has commenced on your reservation, your transaction is non-refundable and AAdvantage miles may not be reinstated to your account.

Hotel and car awards may be booked at any time up to 364 days in advance as long as hotel stays or car rentals are available. Availability may be limited closer to departure date and must be booked at least 24 hours prior to desired check-in date.

Miles are deducted immediately from your AAdvantage account once you click "Purchase" on the Payment Details page. Please allow up to 24 hours for the transaction to show in your AAdvantage account summary.

Any charges incurred will appear on your statement as "American Airlines Vacations".

The miles deduction will appear on your AAdvantage account summary or statement as "AAdv Car/Hotel Award".

The number of AAdvantage miles required for redemption will be displayed once you enter your search parameters and your results are displayed.

Call AAdvantage Customer Service at 1-800-349-3244 for assistance.

Call AAdvantage Customer Service at 1-800-321-2121 and one of our Reservation Specialists will be happy to assist you.

Yes, you will receive a confirmation email that contains your reservation details and e-voucher documents from noreply-aadvantage.carandhotelawards@aa.com. Your reservation information can also be viewed by clicking on My Itinerary on the menu.

Please call toll-free 1-800-349-3244 within the United States. If you are outside the United States, the phone number is included on the electronic voucher printed from your confirmation itinerary. We have Reservation Specialists available 8am-7pm CST, Monday-Friday if you need assistance.

Your reservation information can be viewed by clicking on My Itinerary on the menu.

Yes, hotel and car prices are guaranteed when paid at time of booking.

This site is for car and hotel awards only. Please visit www.aa.com to purchase an airline ticket or to use your AAdvantage miles to redeem for a flight award.

No, since AAdvantage miles were redeemed to purchase your hotel or car components, you will not earn AAdvantage miles on the hotel stay or car rental.

Car rates include most taxes, service charges or other additional fees. Rates do not include the drop fee for one-way car rentals. Rental car companies require a credit card at the time you pick up your vehicle. Charges are billed at time of rental and subject to change.

Some hotels may have a Resort Fee that is not included in your package price. These fees will be payable directly to the hotel. In addition, your preferred bedding or special request is based on availability and is not guaranteed.

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