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Basic Terms & Conditions
Prices are guaranteed upon booking.
There are no blackout dates.
AAdvantage car and hotel awards are available for purchase in miles or a combination of miles and cash. If you choose to pay for your purchase with AAdvantage miles plus cash, a minimum of 1,000 AAdvantage miles must be applied towards your transaction and the cash portion must be charged to a credit card with a billing address in the United States, Canada, or U.S.V.I. Your AAdvantage miles will be deducted at the time of purchase.
You may make changes to your reservation if the hotel is a refundable and changeable room type or the car provider allows it. Changes must be made 24 hours in advance of check-in.
If your travel dates are between December 17 and January 3, your transaction is non-refundable.
AAdvantage car and hotel awards can be canceled and refunded if the request to cancel is made five or more days prior to your travel start date. Changes and refunds are not permitted for non-refundable/advance purchase room categories or if your travel is between December 17 and January 3. Cancellations made within four days of your travel start date are non-refundable and the AAdvantage miles will not be reinstated. A cancellation is defined as a complete cancellation of the purchase, change of name, changes to origin or destination cities, or changing from the initially booked hotel or car company to a different hotel or car company.
Car and hotel awards purchased through this site do not qualify to earn AAdvantage miles from American Airlines, even for portions of payment paid with cash. Credit earned in any loyalty, recognition, or rewards program is at the discretion of the car rental company or hotel property.
For Customer Service within the United States, call 1-800-349-3244.
If applicable, any fees collected in cash will appear on your credit card statements as "American Airlines Vacations".
Car and hotel awards are available to all AAdvantage members. American Airlines reserves the right to revise member eligibility. Members must have a sufficient number of AAdvantage miles in their account to complete the AAdvantage miles portion of their transaction.
Certain members may receive preferential pricing. Pricing is subject to change without notice.
AAdvantage miles must be redeemed from a single member's account. You may not combine AAdvantage miles from two or more accounts in a single transaction.
Hotel Terms & Conditions
Hotel stay reservations are available through preferred suppliers of American Airlines and may not be available for all locations and destinations.
Any charges for incidentals that you incur while traveling are not included in your original reservation and must be paid by you directly to the hotel property. These charges may include but are not limited to resort fees, hotel energy surcharges, parking fees, babysitting, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, use of fitness center, gratuities, and other incidentals. Payment for such additional charges must be made in cash, not AAdvantage miles, via a major credit card or similar form of payment, as required by the hotel property.
In the event of an involuntary change due to weather, war, terrorism, epidemic outbreak, natural disaster, acts of civil unrest, or other acts of God, fees may be waived at the discretion of the hotel property.
Policies for children vary by hotel property. Child benefits may be extended to you should a hotel property offer such benefits.
Due to hotel property policies applicable to our preferred rates, your name may not be provided to the hotel property until 24 hours prior to your arrival. Please contact Customer Service for any special requests.
Special requests made to hotel properties are on a request-only basis and cannot be guaranteed. Room assignments are based on hotel availability and are made at the hotel's discretion (number and type of beds cannot be guaranteed). Fees and charges may apply, depending on the service request.
The hotel property may require a major credit card, in one of the guests' names, or a cash deposit upon check-in. Valid ID is required at check-in.
Some hotels require that guest be at least 21 years of age to check-in.
Reservations do not include services not specified in the reservation confirmation.
Car Rental Terms & Conditions
Car rental reservations are available through preferred suppliers of American Airlines and may not be available for all locations and destinations.
Car rental rates include most taxes, service charges or other additional fees. Rates do not include drop fees for one-way car rentals. Charges for optional services such as insurance waivers, additional insurance, fuel, additional or underage drivers, special equipment, car class upgrades, and so forth are not included in your original car rental reservation and must be paid in cash, not AAdvantage miles, via a major credit card or similar form of payment, as required by the car rental company. Some car rental companies may not accept bank check/debit cards even if they carry a major credit card company's logo. To confirm acceptable forms of payment, and to verify local rental requirements, check with the car rental location directly.
Car rental reservations are based on 24-hour periods and may be subject to additional fees depending on time of return, including but not limited to hourly rental charges which will be billed directly to you by the car rental company. Payment for such additional fees must be made in cash, not AAdvantage miles, via a major credit card, as required by the car rental company.
Renters must be 25 years of age and have a valid driver's license, major credit card, and good driving record. Drivers must present valid driver's license.
One way rentals are not permitted. When using a car award, you must return the car to the same location where you picked it up.
Special requests made to car rental companies are on a request-only basis and cannot be guaranteed. Fees and charges may apply, depending on the service request.
These terms and conditions are subject to change without notice. Other restrictions may apply.
American Airlines, at any time and at its sole discretion, may adopt, modify or remove terms and conditions, including but not limited to pricing and eligibility, regarding the car and hotel awards program at any time. American Airlines has the sole right to interpret and apply the terms and conditions of the AAdvantage car and hotel awards program as determined by American Airlines.
AAdvantage miles redeemed for car and hotel awards are subject to the rules of the AAdvantage program. American Airlines, its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. American Airlines and AAdvantage are registered services marks.
AAdvantage miles referred to are not actual miles, but represent credits in the AAdvantage program. No cash value equivalent.
All suppliers providing hotel stays and car rentals are independent contractors and are not employees of American Airlines.